How to apply for the Citibank Simplicity Credit Card



The Citibank Simplicity Credit Card is more than a simple credit card: it is a gateway to a series of benefits and facilities in the financial world. Since its creation, this card has been a faithful companion for thousands of consumers around the world, offering solutions that meet everyday demands in a practical and advantageous way.

In the current scenario, where the search for flexibility and convenience has become a priority, it is essential to have financial tools that really make a difference. And, believe me, the Citibank Simplicity Credit Card stands out for exactly that reason. Whether due to its fee structure or its exclusive advantages, it promises to transform the way you deal with your finances.

If you still don’t know all the features of this card or are in doubt about purchasing it, you’re in the right place. In this article, we take a deep dive into the features of Citibank Simplicity, revealing why it has been winning the hearts and minds of consumers across the globe. Ready for this journey? Let’s go!

How do I apply for the Citibank Simplicity card?



Applying for the Citibank Simplicity Credit Card is a simple and hassle-free process. If you are in the region and want to enjoy the benefits of this card, follow the steps below:

Citibank Simplicity
  • Access the Citibank website : In your browser, type the official Citibank address;
  • Navigate to Cards : From the main menu, select “Credit Cards” and click “Citibank Simplicity Credit Card”;
  • Click on “request now” : You will be redirected to the card request form;
  • Fill out the form : Enter all requested personal and financial information;
  • Send the request : After verifying the data, click the “Send” or “Submit” button;
  • Wait for confirmation : The bank will send you a response regarding your request via email or telephone;
  • Receive your card : If approved, the card will be sent to the address provided. Activate it by following the attached instructions;

What is the card brand?

The Citibank Simplicity Credit Card is linked to the Mastercard brand, one of the most recognized and accepted card brands in the world. Thanks to this partnership with Mastercard, Citibank Simplicity cardholders are guaranteed acceptance at a vast network of merchants around the world.

Does this card have an annual fee?


Yes, the Citibank Simplicity Credit Card has an annual fee. The annual fee is AED 500.00, which can be paid in 12 installments of AED 41.67. However, there are some ways to waive the annual fee for the Citibank Simplicity Credit Card:

  • Spend AED 10,000.00 or more on the card on qualifying purchases each year;
  • Maintain an average balance of AED 10,000.00 or more in your Citibank current account;
  • Be a Citibank Platinum or Centurion customer.

Is a minimum income required to apply for this card?

Like most credit cards, it is common for banks to establish a minimum income to guarantee the holder’s ability to pay. In the case of Citibank Simplicity, the minimum income required is AED 30,000.00 per month.

Main benefits of the Citibank Simplicity card


Citibank Simplicity brings a series of benefits designed to meet consumers’ needs and desires. Let’s highlight some of the main advantages of having this card:

Citibank Simplicity
  • No annual fee : One of the great attractions of Citibank Simplicity is the exemption from annual fees. This means savings and transparency in spending, eliminating annual fees that are common on other cards.
  • International acceptance : Thanks to its Mastercard brand, the card is widely accepted both in the United Arab Emirates and abroad, facilitating international travel.
  • 24/7 Customer Service : Citibank provides constant support to its customers, allowing queries and problems to be resolved at any time of the day.
  • Rewards program : In addition to being exempt from annual fees, the card allows users to accumulate points with each purchase, which can be exchanged for products, services or discounts at selected partners.
  • Advanced security : The card is equipped with cutting-edge security technologies, including an EMV chip and an SMS verification system for online transactions, ensuring greater protection against fraud.
  • Ease of payment : With Citibank Simplicity, users have access to different payment plans, enabling installments and flexibility in invoices.
  • Exclusive offers : As it is a Citibank product, cardholders often receive exclusive offers and discounts at partner establishments in the UAE.

How to download the Citibank app?


The Citibank Simplicity app makes it easy to manage your finances directly from your smartphone, providing instant access to your balance, invoices, and other card features. If you reside in the United Arab Emirates and want to have this control in the palm of your hand, follow these direct steps to download the application:

Citibank Simplicity
  • Access the app store : On your mobile device, open the app store – be it the App Store (for iOS devices) or Google Play (for Android).
  • Search for the app : Type “Citibank” or “Citibank Simplicity” in the search bar and press “Search” or “Enter.”
  • Select the correct app : Identify the official Citibank app. It will have the bank’s logo and reliable developer information.
  • Click “install” : Tap the “Install” or “Get” button to begin the download.
  • Wait for it to install : The app will automatically install on your device.
  • Open the app : Locate the Citibank icon in your device’s app menu and open it.
  • Log in or register : If you are already a customer, log in with your credentials. If this is your first time logging in, follow the steps to create a new account.

How do I request a duplicate card?

If for some reason you have lost or had your Citibank Simplicity card damaged and need a replacement, the process is pretty straightforward. First, go to the Citibank Simplicity app or the official Citibank UAE website. In the services or customer service area, choose “Request a Second Copy of Card“. Enter the requested information, such as account details and reason for the request. Confirm the operation and wait for a confirmation message.

The bank will usually send your new card to the address registered to your account within a few business days. In the meantime, for your safety, it is advisable to block your previous card if you have not already done so.

How to contact Citibank?

Whether to clarify doubts, report problems or simply seek information about Citibank Simplicity, it is essential to know how to communicate with the bank. Here are the main means of communication available:

  • Telephone : +971 4 422 0000
  • App : In the Citibank Simplicity app, there is a support section where you can message the support team directly or find answers to frequently asked questions.
  • Official website : Through the Citibank website, you can access online chat, as well as find a series of information and answers to common questions.
  • E-mail : The bank provides specific e-mail addresses for different types of queries. Please be sure to send your message to the appropriate address for a faster response.
  • Physical branches : If you prefer in-person service, you can visit one of the Citibank branches. There, you will be able to speak directly with a representative or manager.
  • Social media : Many banks, including Citibank, have an active presence on platforms such as Facebook, Twitter and LinkedIn. These channels can be useful for general communications and updates.

Remember to have the relevant information about your account or card on hand when you get in touch, thus facilitating assistance from the bank.

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